Terms of Service

These terms are an agreement between you and Bata Labs LLC ("Bata Labs", "we", "us"), the company that operates Virlow. By creating an account or using Virlow, you agree to them. If you do not agree, please do not use the service.

The service

Virlow is a private, end-to-end encrypted workspace for notes, files, and documents. We may add, change, or remove features over time to improve or secure the service.

Your account

You are responsible for the activity on your account and for keeping your login credentials secure. You must provide accurate registration information and be old enough to form a binding contract in your jurisdiction. You may enable two-factor authentication for additional protection.

Your master password

Your content

You own your content. You keep all rights to the notes, files, and documents you create in Virlow. You grant us only the limited permission necessary to store, sync, and deliver your content back to you, which for ordinary encrypted syncing means handling ciphertext. Hosted AI access and code execution have different privacy boundaries, described in the security model. You are responsible for the content you store and for having the right to store it.

Optional AI connections and code execution

Connecting an AI assistant can give its provider access to readable content through the tools you allow it to use. Running code sends the selected code to Virlow's API and an execution service. Choose connections you trust and do not run code containing secrets.

Plans, payments and cancellation

Virlow has a free plan and a paid plan, Pro. What each plan includes, and its limits, are described on the pricing page. We may change what the plans include; a change that reduces a paid plan takes effect at your next renewal, and we will tell you before it does.

Billing and renewal. Pro is a subscription, billed in advance each month or each year, depending on what you choose. It renews automatically at the end of each billing period, and you are charged the price of the plan at that time, until you cancel. We will tell you before a price change applies to you. A founder price stays the same for as long as that subscription stays active without interruption. Prices are in US dollars, and sales tax or VAT is added where it applies.

Payments. Payments are processed by Stripe. We do not receive or store your card details. If a payment fails, Stripe may try again; if it cannot be collected, your account returns to the free plan.

Cancelling. You can cancel at any time in the app, under Settings, Usage, Manage billing. Cancelling stops future renewals; you keep Pro until the end of the period you have paid for, and you are not charged again.

Refunds. If you are not happy with Pro, you can ask for a full refund of your first payment within 14 days of subscribing by writing to team@virlow.com. After that, payments are not refunded for partial periods, except where the law requires otherwise.

After Pro ends. Your content stays yours. Memories your AI saved on Pro stay available to read, search, export and delete on the free plan, and your AI can still recall them; saving new memories and updating existing ones needs Pro.

Acceptable use

You agree not to use Virlow to break the law, to infringe others' rights, to distribute malware, to attempt to breach or overload our systems, or to abuse other users. We may suspend or terminate accounts that violate these terms or that put the service or other users at risk.

Availability

We work to keep Virlow available and reliable, but we do not guarantee uninterrupted or error-free service. We may perform maintenance, and features may change. We recommend keeping your own backups of important content.

Disclaimers

Virlow is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the service will meet your requirements or be uninterrupted, secure, or error-free.

Limitation of liability

To the fullest extent permitted by law, Virlow and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, arising from your use of or inability to use the service. This includes any loss of content resulting from a forgotten master password, which cannot be recovered.

Termination

You may stop using Virlow and delete your account at any time. Deleting your account cancels any subscription, and you are not charged again. We may suspend or terminate your access if you violate these terms or if necessary to protect the service or other users.

Governing law

These terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law rules, and any disputes will be handled in the courts located there, unless applicable law requires otherwise.

Changes and contact

We may update these terms as the service evolves. Material changes will be reflected by the date at the top of this page and, where appropriate, communicated in the app. Continued use after changes take effect means you accept the updated terms. Questions can be sent to team@virlow.com.